Central Transport

Let's walk through the process for handling a customer like Central Transport. They're a key account, so understanding this workflow is important.

Account Requirements:

Main account number:  130000

OMS/Manual: Conexiom/Manual

Time limit:  EOD (End of Day) / Next Business day if order batches are sent at close to the end of the business day.

Confirmation email needed:   Yes. Screenshots for OMS and typed confirmations for secondary PO/invoices

Pricing Validation needed: At times, yes - Through April Webb. More on this in column 'M'. Please see the expanded notes there.

Backorders accepted:  YES, kind of (They aren't really "Backorders" - they are held as open tickets). Must get new PO from client. For backorders specifically, a new PO is needed each time. When finalizing a keyed backorder: On the bottom lines where comments are left, I have been leaving a note to the branch saying along the lines of "Open B/O PO, don't cancel. Hold to ship complete, one invoice per po #"

IBT's Accepted: YES. Must get new PO from client, unless all quantities were canceled off an order AND it was the only item on the order. If there are multiple items that can be transferred in from the same DC, you can request ONE new PO to use for each item, so long as they are all coming from the same DC and then use that one PO # to initiate the transfer. If they are NOT, then a new PO will be needed for each IBT. 

Multiple Invoices allowed:  No. 1 per PO. Requested in FreshDesk ticket from client. Ex. "A new PO is needed for the following part(s) transfer / backorder: Part #: ____ Qty:___"

Nam/Ram: NAM - Ronald (Ronny) Johnson

Pricing File: There is a pricing file. It is not shared with any entity outside of our team.

Email Template: NO

Email Contacts:  Please send confirmation emails to Robert Wolf (rwolff@amritfleet.com)

Backorder Reports:  NO

Notes:.

Pricing and Part Numbers

If a Purchase Order (PO) price doesn't match our iSeries system price, don't just change it. You must message April Webb for a decision on whether we honor their price or stick to ours.

A special note on part numbers:

Part # 561-003304263 should never be used. Always substitute it with part # 562-CS352.

Brand-Specific Parts ?

For the following brands, we only sell the name brand and do not use alternates, including OTR (Off-the-Road) parts:

Stemco: This includes seals, gaskets, and any other parts. Our system price is correct for these. Stemco rebates are handled directly with the customer, so we don't need to adjust for them.

TruckLite

Phillips

Important: If a customer's PO lists an OEM number for a part, you must change it to the corresponding OTR version in our system. The system price for the OTR parts is correct.

PO Review List 

The following branch locations have customer numbers that will always require a review due to known issues. As new ones are found, we'll keep a running list and share it weekly.

MEM - Memphis, TN: 130000-31

PHX - Phoenix, AZ: 130000-90

BOI - Post Falls, ID: 130000-195

ONT - Fontana, CA: 130000-218