Coupa

Coupa is a web portal that our customers use to manage their purchase orders (POs) and other business transactions with us. You'll use it to access official customer POs and verify order details. Think of it as a shared online folder where we can both see the same transaction documents. 

You will typically use Coupa to look up information when there is an issue with an order or if you need to get information from customer Purchase orders.

Follow these steps to get in:

Log In: Go to the Coupa supplier portal website and log in using your FleetPride-provided credentials.

Access Purchase Orders: On the main menu, look for and click on the Orders section and search with your PO# number. If this is an order that came through FreshDesk, depending on the customer, you will be able to open your order through Coupa with no problems.

Find a Specific PO: Use the search bar or filters to quickly find the specific purchase order you need to check. You can usually search by PO number, date, or customer name.

Review Order Details: Click on the specific PO to open it. Here, you will see all the official details, including:

The ordered items.

The quantities and pricing.

The shipping and billing information.

You will use this information to verify that the order in our system matches what the customer officially requested.