Messer

Let's walk through the process for handling a customer like Messer. They're a key account, so understanding this workflow is important.

Here is a simple breakdown of which tools you'll use to work these orders:

Conexiom - Freshdesk  - OMS (Order Management System)

Account Requirements:

Main account number:  717020

OMS/Manual:   OMS (Punchout)

Time limit: 2 Hours

Confirmation email needed: Yes, send to PO confirmations (procurement.servicedesk@messer-us.com) with screenshots of any core charges

Pricing Validation needed: If not in catalog or quoted, yes. Send all price differences not in the catalog to PO Confirmations (procurement.servicedesk@messer-us.com)

Backorders accepted: Yes (contact branch for ETA)

IBT's Accepted:  Yes

Multiple Invoices allowed: Yes

Nam/Ram:  Brian Riddle

Pricing File: Yes

Email Template:  Yes

Email Contacts:  sophia.roskovski@messer-us.com -  procurement.servicedesk@messer-us.com

Backorder Reports:  Sent Monthly

Shipping Info: 

SHIPPING INSTRUCTIONS FOR US DOMESTIC SHIPMENTS:

1.*All priority shipments require approval from Messer. Do not ship priority unless indicated on this Purchase Order.

2.**SHIPMENT REFERENCE: MUST PROVIDE A VALID MESSER PURCHASE ORDER NUMBER

3.*** For small packages (Less than 150LBS) PLS SHIP VIA FED EX SMALL PACKAGE MESSER ACCT# 450309648 STANDARD - Non-palletized cargo only - Maximum length: 108" - Maximum girth: 165"

4.**** For Large shipments (Above 150LBS), please contact Transplace US Planner (BOL information needed):

5.Email address: MesserUSInbound@transplace.com, Phone #: 214-436-8175      

FOR FLEETPRIDE LOCATIONS UNABLE TO USE FEDEX: UPS ACCOUNT # 98A0R8 *MUST HAVE APPROVAL AND MUST ONLY USE IF FEDEX IS NOT AN OPTION* FEDEX IS THEIR PREFERRED SHIPPING METHOD FOR SMALL PACKAGES