AAA Cooper

Let's walk through the process for handling a customer like AAA Cooper. They're a key account, so understanding this workflow is important.

Here is a simple breakdown of which tools you'll use to work these orders:

Conexiom - Freshdesk  - OMS (Order Management System)

Account Requirements:

Main account number:  101533

OMS/Manual: OMS

Time limit: Within 2 hours

Confirmation email needed:  Yes

Pricing Validation needed: No

Backorders accepted: No, must confirm with sender before allowing B/O. Check DOT stock first. Check the AAA Backorder Network in the notes for locations you can pull from for AAA.

IBT's Accepted: Yes

Multiple Invoices allowed: Yes

Nam/Ram: -

Pricing File: -

Email Template: No 

Email Contacts:  

- shawn.railsback@aaacooper.com

- matt.tyson@aaacooper.com

- ANTHONY.WILLIAMS@aaacooper.com

Backorder Reports: Yes

Shipping Info: -