Publix

Let's walk through the process for handling a customer like Publix. They're a key account, so understanding this workflow is important.

Here is a simple breakdown of which tools you'll use to work these orders: 

You will receive most of them through FreshDesk, but sometimes you will need to "Punchout" (search for draft and held orders in OMS) to locate orders. 

Main account number:  165768 

OMS/Manual: OMS Order Inbox (Conexiom)

Time limit: Within 2 hours.

Confirmation email needed: YES

Pricing Validation needed: NO

Backorders accepted: YES

IBT's Accepted: YES

Multiple Invoices allowed: YES

Nam/Ram: --

Pricing File: -

Email Template: NO

Email Contacts:  centralizedmaintenancepurshasing@publix.com, kathy.gomez@publix.com 

Backorder Reports: YES

Shipping Info: N/A

Notes:  If an order comes from NCR, check inventory to see if there's an order for it already. 

Yes