Guest Checkout Returns Process

Created by Danae Jenkins, Modified on Tue, 11 Feb at 9:38 AM by Danae Jenkins

Guest checkout feature on FleetPride.com enables customes to make purchases without creating an account. To complement this convenience, we have introduced a streamlined returns process, specifically tailored for guest checkout purchases.

A notable addition to our iSeries platform is the "e-Comm Guest Returns" feature, accessible

through CMD-22. This functionality allows branches to efficiently handle returns for purchases

made via Guest Checkout. It's important to highlight:

*Only the selling location has the capability to process these returns.

Full Instructions are as follows:

As part of our continuing growth with eCommerce we have enabled a feature for customers without traditional FleetPride.com accounts to access the guest checkout feature of the website. With that feature enabled it was necessary to incorporate a Guest Checkout Return Process for the branches so that a customer who doesn’t have a traditional FleetPride.com account to return an order at the branch from which they picked up the order. The steps below document the return process for a branch location to execute should a customer need to place a return. To note, only the selling location is currently able to complete the Guest Checkout Return for an order.

In the Point-of-Sale Menu, you will now see CMD-22 eComm Guest Returns

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CMD-22 will bring up a search criteria lookup window for eComm Guest Return orders.

If ticket# is known, you can key it in and go directly to the ticket.

If ticket# is Not known several wildcard searches are available.

CMD-2 returns the user back to the main Point of Sale screen.

CMD-4 is prompt enabled lookup for field with + sign. Currently only Ship location.

ENTER (only after some kind of search criteria is in the fields).

Example: Customer Name search - Looking for key word Tincy between selling dates of 1/05/24 to current date.

Search results return,

CMD-1 Exits the lookup results.

CMD-2 Returns user to the search criteria screen.

CMD-5 Fold/UNFOLD data expands data to reveal the full Ship to Address on the ticket.

Select the X key it will display the details on the original ticket “part data’.

CMD-12 Returns user to the search parameters.

CMD-8 Will generate a Reversal Ticket for the original Sell/Ship location.

In the example below the location is WIC

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Select the X key on the line you want to change the quantity of part being returned. Or select the D key if you want to delete line(s) that are not part of the return.

Use Cmd-7 to invoice (it uses the reference ticket from reversal to find the original payment type/token and MID to do a blind refund.

Presse enter to accept and continue, no to need to enter or confirm any data on the Confirm Card Info window.

You will receive a confirmation completion message and you will press enter to return the main Point of Sale Screen. The process is not actually using COUNTER 01 credit card terminal, therefore there is nothing to approve/confirm on the credit card machine.

The return invoice will now be printed on your invoice printer and the Guest Checkout Return transaction is complete.