How to: "Resolve Held orders"

Created by Ivan Fabio Castaneda, Modified on Thu, 25 Sep at 2:16 PM by Ivan Fabio Castaneda

We review (OMS) held orders daily. Please see the instructions below to ensure you correctly:

Hold Types to Review:

- AddressFailurehold

- AllowIBTHold

- DISBackorderHold

- DISCCoreReviewHold

- DISSourcingHold

Step-by-Step Instructions:

Navigate to the Order Search Screen:

Set the Enterprise to "FleetPride Inc".

Set the Order Status filter to "Confirmed".

Check the box for "Held Orders".

Filter by Hold Type:

- Go to the Hold Type dropdown menu.

- Select the first type to review (e.g., AddressFailurehold).

- Review

- Analyze the orders that appear under that hold type.

- Open the order you have to get processed, go to to resolve the hold by

Repeat steps 2 and 3 for each of the remaining hold types until all five hold types have been checked and cleared.