Tankstar

Let's walk through the process for handling a customer like Tankstar. They're a key account, so understanding this workflow is important.

Account Requirements:

Main account number:   371755

OMS/Manual: OMS/Conexiom

Time limit:  2 hours

Confirmation email needed: Yes, includeing screenshots 

Pricing Validation needed: NO

Backorders accepted:  YES

IBT's Accepted: YES

Multiple Invoices allowed:  YES

Nam/Ram: Ronald Johnson

Pricing File: NO

Email Template: NO

Email Contacts:  -

Backorder Reports:  NO

 NOTES:

Processing Daily Orders

Daily orders come in batches through FreshDesk, usually around 11 AM. Your job is to process these in our OMS (Order Management System).

Key Information

Batch Processing: Remember, they arrive in a single batch, so you'll need to work efficiently to get them all done within the time limit.

IBT Consolidation: Expect the Branch Manager, Thomas, to reach out to you. He will need you to combine IBT (Inter-Branch Transfer) parts onto a single ticket.