Savage

Let's walk through the process for handling a customer like Savage.

Account Requirements: 

Main account number:  358315

OMS/Manual: Punch-Out 

Time limit:  2 hours

Confirmation email needed: NO

Pricing Validation needed: NO

Backorders accepted: YES

IBT's Accepted: YES

Multiple Invoices allowed: Ask for approval

Nam/Ram: - 

Pricing File:  - 

Email Template: 

Notes:

Handling Draft Orders:

When parts fail validation for multi-pools, it creates a draft order. You'll get a FreshDesk ticket notification for each of these. Your main job is to open the draft and verify that the prices are correct.

Sometimes, you might need to manually look up a customer account number. For instance, if an order is for the Saint Paul, VA, location, the account number will often fail validation. The correct number to use is 358315-15. We have multiple options for that location, but that's the one you'll need.