Prime

Let's walk through the process for handling a customer like Prime. 

Account Requirements:

Main account number:  561166

OMS/Manual:  OMS/FreshDesk (All replies are sent through FreshDesk)

Time limit: Within 30 minutes, orders should be completed

Confirmation email needed: Yes (Screenshots of the order in OMS are also needed for the FreshDesk response)

Pricing Validation needed:  No

Backorders accepted: No (One invoice per PO)

IBT's Accepted:  NO

Multiple Invoices allowed: NO

Nam/Ram: Scott Bauer

Pricing File: NO

Email Template: YES

Email Contacts:  Jeffrey Futrell, Jake Lind

Backorder Reports: N/A

Shipping Info: N/A

Notes: If orders get stuck in Conexiom, use the cross-reference tool in iSeries (2 & 8 screen, then hit F7.)