SOP – Account Rep Escalation Point of Contact
General Information | |
Process Title: Account Rep Escalation Point of Contact | Department: CSC |
Effective Date: 4/1/24 | Revised Date: 4/1/24 |
1. Introduction
This Standard Operating Procedure (SOP) outlines the process for acting as a point of contact for escalations from the account reps.
2. Purpose
A point of contact and assistance to resolve any escalation from a customer that the account rep cannot resolve on their own
3. Scope
SSM (Sales Support Managers) to provide assistance in instances where an account rep needs extra support and resolution to a customer escalation.
4. Schedule
As needed
5. Roles and Responsibilities
SSM
Will help account reps to resolve any escalation where assistance is needed. Examples - price file issues, delivery problems, communication issues, and any other questions that could arise.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article